What Is Environmental Social and Governance? Related Articles The Changing Face of Data Governance Top Tips for Social Customer Service How to Provide Great Social Customer Service How to Implement Social Media Customer Service Successfully © chayanuphol - Shutterstock - 2044070501 Filed under - Definitions What Is ESG? ESG stands for Environmental Social and Governance. It is a framework for contact centre leaders (and other business leaders) to manage risks and opportunities related to environmental, social, and governance criteria. It’s a broad framework that reiterates that being more sustainable in the long term goes above and beyond just addressing environmental issues. Driving the ESG agenda in the contact centre has further benefits, as it can also have a positive impact on engaging staff, attracting new talent, and retaining customers by being seen to take proactive steps to achieving NetZero targets and more. Author: Robyn Coppell Published On: 4th Aug 2023 Read more about - Definitions Recommended Articles The Changing Face of Data Governance Top Tips for Social Customer Service How to Provide Great Social Customer Service How to Implement Social Media Customer Service Successfully Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter