What Is Onboarding? Related Articles Going From Induction to Onboarding 7 Essential Tips for Successful Agent Onboarding 5 Onboarding Gamification Strategies With Examples 7 Insights on Call Centre Agent Onboarding © Panchenko Vladimir - Shutterstock - 1653301912 Filed under - Definitions, Scorebuddy What Is Call Centre Onboarding? Call centre onboarding is about introducing a new hire to the company and their role. It’s a crucial period where you set expectations for the future, get the new employee up to speed, and deliver the training necessary for them to carry out their duties. While the first week is typically the most intense, onboarding is often a longer-term process with frequent milestones across the first 90 days or so of employment. You need to set your new agent up for success by giving them a clear understanding of the role in terms of needed technical skills, operational procedures, company culture, and more. Thanks to Scorebuddy Author: Robyn Coppell Published On: 4th May 2023 Read more about - Definitions, Scorebuddy Recommended Articles Going From Induction to Onboarding 7 Essential Tips for Successful Agent Onboarding 5 Onboarding Gamification Strategies With Examples 7 Insights on Call Centre Agent Onboarding Related Reports White Paper: Counting the Cost of CX for Financial Services Contact Centers White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX eBook: 9 Practical Ways to Use Generative AI for Contact Centers eBook: Improving Customer Experience and NPS Through Quality Assessment Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter