What Is Positive Scripting? Related Articles Design, Test, Review - How to Succeed With Positive Scripting in Customer Service 27 Positive Statements to Use In Difficult Situations An Introduction to Call Scripting The Do's and Don'ts of Call Scripting © Alexey - Adobe Stock - 350200588 480 Filed under - Definitions, Call Scripting, Positive words Positive scripting is the process of designing a customer service script and formulating a message so as not to frustrate or upset your customers. It can also be used to guide a customer towards a desired outcome. For example, upselling a customer to a premium-rate contract instead of a standard-rate one. Author: Rachael Trickey Published On: 12th Aug 2022 Read more about - Definitions, Call Scripting, Positive words Recommended Articles Design, Test, Review - How to Succeed With Positive Scripting in Customer Service 27 Positive Statements to Use In Difficult Situations An Introduction to Call Scripting The Do's and Don'ts of Call Scripting Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter