Procrastination in Contact Centres

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Karl Sandland, confidence and self-belief coach, defines procrastination in this video.

What Is Procrastination?

Karl Sandland, Confidence and Self-Belief Coach
Karl Sandland

So procrastination, I guess, is the act of delaying something, postponing something, putting it off to either a later time, or in some cases not delivering something at all. It’s quite often considered a negative habit.

You know, it impacts people’s productivity, their goal achievement, but some people actually use it as a tool for empowerment and productivity, leaving things to the last minute and giving them that emotional push to do things.

If you are looking for more great insights from the experts, check out these videos next:

Author: Robyn Coppell

Published On: 2nd Mar 2023 - Last modified: 13th Jul 2023
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