Procrastination in Contact Centres Related Articles The Top Differences Between Call Centres and Contact Centres How to Calculate Productivity in the Contact Centre Ideas to Improve Customer Self-Service 10 Strategies for Overcoming Objection Handling in Sales © Vitalii Vodolazskyi - Shutterstock - 683386975 333 Filed under - Archived Content Karl Sandland, confidence and self-belief coach, defines procrastination in this video. What Is Procrastination? Karl Sandland So procrastination, I guess, is the act of delaying something, postponing something, putting it off to either a later time, or in some cases not delivering something at all. It’s quite often considered a negative habit. You know, it impacts people’s productivity, their goal achievement, but some people actually use it as a tool for empowerment and productivity, leaving things to the last minute and giving them that emotional push to do things. If you are looking for more great insights from the experts, check out these videos next: How Does CI Improve CX? What Are the Differences Between UCaaS and CCaaS? Should You Remove Average Handling Time (AHT) as an Agent Target? Author: Robyn Coppell Published On: 2nd Mar 2023 - Last modified: 13th Jul 2023 Read more about - Archived Content Recommended Articles The Top Differences Between Call Centres and Contact Centres How to Calculate Productivity in the Contact Centre Ideas to Improve Customer Self-Service 10 Strategies for Overcoming Objection Handling in Sales Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter