What Is Rest Day Overtime (RDOT)? Related Articles 16 Ways to Convince Agents to Work Overtime Eliminating Overtime Requires a Greater Drive in Workplace Efficiency Smashing the Scourge of Overtime Definition: Contact Centre Jargon and Terminologies © Pixel-Shot - Adobe Stock - 368938001 10,275 Filed under - Definitions RDOT refers to the amount of overtime an employee works on a day that was originally scheduled to be a “rest day” or a day off. This term is often used within BPOs. For more contact centre definitions, read our Contact Centre Jargon and Terminologies Author: Robyn Coppell Reviewed by: Megan Jones Published On: 10th May 2022 - Last modified: 13th Jun 2024 Read more about - Definitions Recommended Articles 16 Ways to Convince Agents to Work Overtime Eliminating Overtime Requires a Greater Drive in Workplace Efficiency Smashing the Scourge of Overtime Contact Centre Jargon and Terminologies Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter