RDOT refers to the amount of overtime an employee works on a day that was originally scheduled to be a “rest day” or a day off.
This term is often used within BPOs.
For more contact centre definitions, read our Contact Centre Jargon and Terminologies
Author: Robyn Coppell
Reviewed by: Megan Jones
Published On: 10th May 2022 - Last modified: 13th Jun 2024
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