What Is Right Party Contact (RPC)? Related Articles RPC (Right Party Contact) Definition: Contact Centre Jargon and Terminologies FAQs - Are You Staying on the Right Side of the Law? Get it right when signing up with a hosted call centre © Astrovector studio - Adobe Stock - 195316116 2,694 Filed under - Definitions RPC stands for right party contact. In an outbound calling environment, it details when you have reached the person that you have been trying to call and not an answer machine, recorded message, a family member, a secretary or work colleague. As a KPI it is often measured as either a percentage of calls dialled or as the number of right party contacts per hour or day. Author: Megan Jones Reviewed by: Robyn Coppell Published On: 11th Aug 2022 - Last modified: 31st May 2024 Read more about - Definitions Recommended Articles RPC (Right Party Contact) Contact Centre Jargon and Terminologies FAQs - Are You Staying on the Right Side of the Law? Get it right when signing up with a hosted call centre Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter