What is Throughput In WFM?
Can anyone please inform me the meaning of Throughput in WFM?
Question asked by Deepak
Calls Per Hour
Not come across this term before but i am pretty certain that it is the Contact Volume per Hour/ Day.
e.g. 2500 Calls per Hour.
With thanks to Jonty
Author: Jonty Pearce
Published On: 12th Apr 2022 - Last modified: 24th Feb 2025
Read more about - Call Centre Questions, Workforce Management (WFM)
