What Is Total Experience? Related Articles An Introduction to... Total Experience (TX) 30 Customer Experience Trends to Watch Out For Why Is Customer Experience Important? Employee Experience Is Just As Important As Customer Experience © designium - Shutterstock - 2030840969 137 Filed under - Definitions, CX In today’s competitive consumer landscape, businesses must focus on delivering an exceptional experience to all their stakeholders. This means going beyond simply meeting customer expectations to creating truly memorable and engaging experiences. TX stands for Total Experience, and is a holistic approach to delivering exceptional experiences that encompasses all aspects of the customer journey. It includes customer experience (CX), employee experience (EX), user experience (UX), and multi-experience (MX). Author: Robyn Coppell Published On: 9th Jun 2023 Read more about - Definitions, CX Recommended Articles An Introduction to... Total Experience (TX) 30 Customer Experience Trends to Watch Out For Why Is Customer Experience Important? Employee Experience Is Just As Important As Customer Experience Related Reports Guide: Five Steps to Mastering Conversation Intelligence White Paper: Counting the Cost of CX for Financial Services Contact Centers Webinar Replay: How to Excel at Managing and Exceeding Customer Expectations White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter