WFM or workforce management is the means of determining and providing schedules, forecasting and adherence for a workforce against historical interaction volumes and known future events.
Workforce Management (WFM) Software
Software systems that, depending on available modules, forecast call load, calculate staff requirements, organize schedules and track real-time performance of individuals and groups.
Author: Rachael Trickey
Published On: 14th Jul 2022
Read more about - Definitions, Workforce Management (WFM)
