What Not to Miss at Enterprise Connect 2025

If you’re a professional leading Enterprise Communications and Customer Experiences, you probably already know that Enterprise Connect 2025 is just around the corner – taking place at Gaylord Palms, Orlando, FL on the 17 – 20 March 2025.

To help you make the most of your visit, here’s a whole heap of fantastic exhibitors and speaker sessions to check out while you’re there… And don’t forget to keep an eye out for our very own Digital Content Director, Xander Freeman, who will be attending the event too!

Which Booths Should You Be Visiting?

Here is a handy list of companies that we recommend visiting while you’re at the show.

Company	Booth
8×8	1719
Alvaria	428
Amazon Web Services	505
Avaya	819
Calabrio	1326
CallMiner	1305
Content Guru	1005
Cyara	727
Diabolocom	1026
Dialpad	1419
Eleveo	930
Enghouse Interactive	723
Five9	1311
Genesys	1119
Hammer	531
HP Poly	605
Infobip	1011
Intrado	905
IR	1200
Jabra	1227
Luware	435
MiaRec	1127
Nextiva	1211
NICE	911
Oracle	1134
Poly.AI	1427
RingCentral	307
Talkdesk	1105
Twilio	811
UJET	641
Verint	626
Vonage	919
Webex by Cisco	1607
Zoom	411

Our Themed Agendas Help You Home in on What You Really Want to Learn

Not sure how to spend your time at the 3-day event? We’ve brought the agenda together into key themes, so you can home in on what you want to learn most about – organized into key themes of AI, CX, and Data & Analytics.

What’s On: All About AI

Looking to explore the best AI has to offer right now and how it can drive efficiencies across your contact centre? Take a look at these sessions…

Tuesday, March 18 | 8:45–9:15 am
Can AI Agents Transform Your Contact Center/CX?
Panelists: Jonathan Rosenberg (Five9), Sundar Raghavan (Microsoft), Chang Chang (Cisco), Matthew Clare (Google)
Speaker: Jim Lundy (Aragon Research)

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Tuesday, March 18 | 10:15am – 10:45am
AI that just works: AI agents on communication, collaboration, and employee and customer experiences
Speaker: Smita Hashim (Zoom)

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Tuesday, March 18 | 1:30pm – 1:50pm
Practical workflows for leveraging AI across your work
Speaker: Leo Boulton (Zoom)

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Tuesday, March 18 | 4:15pm – 5:00pm
AI is Transferring Us to the Future of Work
Panelists: Edwin Margulies (Nextiva), Bruce McMahon (CallMiner), Theresa Gebert (Afiniti)
Speaker: Ian Jacobs (Opus Research)

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Wednesday, March 19 | 8:00am – 8:45am
Navigating the Hurdles to Building a Future-Proof AI Roadmap
Panelists: Prashant Kukde (RingCentral), Alicia Gee (Verizon Business), Jeff Smith (Zoom), David Singer (Verint), Ted Smith (Oracle Communications)
Speaker: Nicolas de Kouchkovsky (CaCube Consulting)

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Wednesday, March 19 | 8:00am – 8:45am
The Future of Customer Interfaces: How Generative AI is Elevating Conversational AI
Panelists: Rahul Garg (Genesys), Raj Balasundaram (Verint), Michele Carlson (NICE), Gidi Adlersberg (Audiocodes), Rishi Rana (Cyara)
Speakers: Mila D’Antonio (Omdia)

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Wednesday, March 19 | 9:00am – 9:45am
AI is Transferring Us to the Future of Work
Panelists: Edwin Margulies (Nextiva), Bruce McMahon (CallMiner)
Speaker: Ian Jacobs (Opus Research)

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Wednesday, March 19 | 2:30pm – 2:50pm
AI Innovation in the Contact Center: Redefining CX
Speaker: Nicole Colehamer (Vonage)

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Wednesday, March 19 | 3:15pm – 4:00pm
Preventing Agent Burnout: Balancing AI Efficiency with Human Well-Being
Panelists: Kate Hodgins (Nextiva), Rakesh Tailor (Genesys), John Finch (RingCentral), Geoff Foster (Verizon Business), Fabrice Della Mea (Dialpad)
Speaker: David Myron (Omdia)

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Thursday, March 20 | 8:00am – 8:45am
Overcoming Security and Compliance Challenges in Generative AI
Panelists: Tabice Ward (ChoiceTel), Shawn Rolin (Zoom), Muhammad Muneer (Google), Garth Landers (Theta Lake)
Speaker: Irwin Lazar (Metrigy)

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What’s On: Improving CX

Keen to overhaul your CX strategy and need some fresh inspiration? Take a look at these sessions…

Monday, March 17 | 8:00am – 8:45am
Unified CX Strategy: Bridging the Gaps in Enterprise Customer Interactions
Panelists: Chris Morrissey (Zoom), Elizabeth Tobey (NICE), Crystal Miceli (Talkdesk), Ari Winkleman (Webex by Cisco), Matt McGinnis (Five9)
Speaker: Justin Robbins (Metric Sherpa)

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Tuesday, March 18 | 1:30pm – 2:15pm
Harnessing the Combined Power of UCaaS & CCaaS for Enhanced EX and CX: A Customer Case Study
Moderator: Blair Pleasant (COMMfusion)
Panelists: Reggie Scales (Vonage), Christine Baumeister (Vonage)

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Monday, March 17 | 3:30pm – 3:50pm
Level Up Your Customer Experience: Achieve AI’s Compound Value with Genesys Cloud
Speakers: Rahul Garg (Genesys), Tony Lehtola (Genesys)
Location: Solution Spotlight Theater

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Wednesday, March 19 | 10:20am – 11:00am
Keynote Panel: Have CCaaS Decisions Become CX Platform Decisions?
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Panelists: Pasquale DeMaio (AWS), Vinod Muthukrishnan (Cisco), Ryan Nichols (Salesforce), Sinead Aylward (Johnson Controls International), Barry Cooper (NICE), Andy Dignan (Five9)

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Thursday, March 20 | 8:00am – 8:45am
Why Every CX Leader Should be Stepping Up their Proactive Outreach Game
Panelists: Lori Pollock (Verizon Business), Luiz Domingos (Mitel), Davor Golac (Amazon Connect), Mike Harakal (Five9/Acqueon)
Speaker: Robin Gareiss (Metrigy)

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What’s On: Data & Analytics

Want to see what’s now possible with data & analytics? Take a look at these sessions…

Monday, March 17 | 10:00am – 10:45am
Can Journey Analytics Drive Digital Channel Success?
Panelists: Elcenora Martinez (Genesys), Andy Traba (NICE), Mike Renzon (inQuba), Ben Vesta (Five9/Aceyus)
Speaker: Nicolas de Kouchkovsky (CaCube Consulting)

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Monday, March 17 | 11:15am – 12:00pm
Keynote Panel: Is There a New Model for Collaboration Technology?
Moderators: Jim Burton (C-T Link), Eric Krapf (Enterprise Connect)
Panelists: Graeme Geddes (Zoom), Kira Makagon (RingCentral), Carlos Quintero (AdventHealth), Mahendra Sekaran (Microsoft), Thomas Kraynak (The Hartford)

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Tuesday, March 18 | 8:00am – 8:30am
Breaking Through the Fog: Demystifying UC Interoperability
Moderator: Craig Durr (The Collab Collective)
Panelist: Ilya Bukshteyn (Microsoft), Rich Bayes (Cisco), Quentin Esterhuizen (Google), John Stearns (Zoom)

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Tuesday, March 18 | 8:00am – 8:30am
The Digital Work Hub Reimagined: What’s Next for Collaboration and Productivity
Panelists: Gary Sorrentino (Zoom), Sanket Amberkar (Google), Mahendra Sekaran (Microsoft)
Speaker: Beth Schultz (Metrigy)

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Tuesday, March 18 | 8:00am – 8:30am
Tackling the Data Management Challenge
Panelists: John Finch (RingCentral), Rakesh Bhatia (Twilio), Lou Blatt (Vonage Applications)
Speaker: Zeus Kerravala (ZK Research)

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Tuesday, March 18 | 1:30pm – 2:15pm
Orchestrating Workflows Beyond the Contact Center
Speaker: Brian Mistretta (NICE)

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Tuesday, March 18 | 2:30pm – 3:15pm
From Automation to Connection: The New Era of AI-Enhanced CX
Speakers: Michelle Couture (Zoom), Chris Morrissey (Zoom)

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Tuesday, March 18 | 4:00pm – 4:20pm
CXone Mpower Customer Service A
Speaker: Rob Lucchesi (NICE)

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Wednesday, March 19 | 9:00am – 9:45am
Programmable Communications for Business Continuity and Digital Transformation
Panelists: Lawrence Byrd (Vonage), John Bell (Bandwidth), Ivan Ostojic (Infobip), Andy O’Dower (Twilio), Kevin Nethercott (CPaaS Acceleration Alliance)
Speaker: Raul Castanon Martinez (S&P Global Market Intelligence)

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Wednesday, March 19 | 3:15pm – 4:00pm
CC and UC Vendors: Should Businesses Consolidate or Diversify?
Panelists: Reggie Scales (Vonage), David Evans (GoTo), Amey Parandekar (Webex by Cisco), Amir Hameed (RingCentral)
Speaker: Diane Myers (Metrigy)

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What’s On: The Booths

8×8 – 1719

Heading to Enterprise Connect? The 8×8 team will be there too – ready to chat about purpose-built technology that’s redefining #CX.

Swing by booth #1719 to chat with their execs and view live demos to see how they’re making CX faster, smarter, and seamless.

The Enterprise Connect Booth Crawl is held on the Expo Hall floor. Tuesday March 18 4:00 – 6:00 PM at your booth. Attendees will visit up to 20 participating booths in the Expo Hall – We will have snacks and drinks for people to enjoy!

Calabrio – 1326

The Calabrio team are excited to be part of Enterprise Connect 2025! Join them in the expo hall to learn how they can help you maximize agent engagement and deliver exceptional experiences.

CallMiner – 1305

Head over to CallMiner’s booth for demos, the opportunity to win a BOSE SoundLink Flex Speaker, and lots of merch to get your hands on too – including T-shirts, dog bandanas, notebooks, stress balls, and more!

Stay tuned as they will also be announcing an exciting new CX product – LIVE at the event!

Content Guru – 1005

The Content Guru team will be out in force at Enterprise Connect and can be found on booth 1005. As well as picking up merchandise from its booth, attendees can consult its CX experts on how they can leverage AI to improve both customer and agent experiences. Content Guru will be hosting demoes of its leading CX platform storm, and its AI orchestration layer, brain, and sharing successful use cases on AI implementation from across a range of sectors.

SVP Matt McKernan will also join Tech Vision Research’s Sorell Slaymaker on the ‘Securing Transactions In Enterprise Customer Interactions’ panel which takes place between 3:15 – 4:00 on Wednesday, March 19. The session, will demonstrate how organizations can achieve security and compliance for contact center interactions.

Enghouse Interactive – 723

Head over to Booth 723 to meet the Enghouse Interactive team, see their latest demos, and snap up some fab merch too!

Five9 – 1311

The future of communications and collaboration is here! Head over to booth #1311 to meet the Five9 team and explore the latest advancements in AI, automation, and customer experience.

You can also set up 1:1 time for a personalized consultation to see how Five9 can be tailored to your business needs to maximize ROI and help Bring Joy to CX. Schedule a Time here.

That’s not all! While you’re at the the event, you can also check out:

• Inspiring Keynotes: Hear from experts like former NASA astronaut Mike Massimino, who will share insights on teamwork, innovation, and leadership.
• Comprehensive Tracks: Attend sessions covering critical topics such as Security & Compliance, AI & Automation, and Collaboration Platforms.
• Networking Opportunities: Connect with peers, industry experts, and solution providers to exchange ideas and strategies.

Genesys – 1119

The Genesys team are packing their bags for sunny Florida for #EnterpriseConnect!

So be sure to stop by their booth to discover how #GenesysCloud is transforming customer and employee experiences with AI-powered innovations that simplify workflows, empower teams, and drive measurable business outcomes.

Experience Genesys AI in Action and see how to turn every interaction into a game-winning shot:

• CX That Scales. AI That Delivers.
• Empower Teams. Simplify Workflows. Boost Productivity.
• Simple CX. Powerful Performance. Real Results

MiaRec, Inc. – 1127

Head over to booth #1127 to see the MiaRec team showcase their latest advancements in CX measurement, automated quality assurance (Auto QA), and AI-powered insights at Enterprise Connect.

So… What’s going to be on display?

• Automated CX KPIs – AI-driven measurement of CSAT, NPS, NES, and other key metrics across all interactions, eliminating reliance on traditional surveys.
• Auto QA – AI-powered quality assurance that scores 100% of conversations, ensuring consistency and efficiency in compliance and agent performance.
• AI Insights – Actionable intelligence from customer interactions, helping businesses uncover sentiment trends, emerging issues, and opportunities for improvement.

You will have the opportunity to see live demonstrations of IMetrics, MiaRec’s newest AI-driven feature designed to provide comprehensive CX visibility and transform how contact centers measure success.

And don’t forget to take part in the raffle giveaway for your chance to win a pair of AirPods Pro after participating in a live demo.

NICE – 911

This year, NICE is bringing its A-game to Booth #911, proving that the future of AI-powered customer service automation is already here with interactive demos, thrilling product announcements, and expert-led sessions.

They will be kicking off the week by unveiling a groundbreaking AI innovation that connects and automates customer service workflows—from intent to fulfilment —like never before. This new solution will be available to demo at our booth. Their AI experts will also hosting interactive demos of CXone Mpower and its suite of game-changing solutions including Copilot, Autopilot, Actions, Autosummary and more.

But that’s not all! They’ve lined up some exciting activities to make your experience even more enjoyable. Indulge in delicious donuts throughout the day on Tuesday and Wednesday and join them for a fun-filled Booth Crawl on Tuesday, where AI experts are available to chat over craft beer, chips, and dips. Plus, don’t miss the chance to snap some AI-inspired photos with Rosie the Robot, who will be at the booth on both days—perfect for your next social media moment!

For those tuning in from afar, they’ll also be launching their bold digital campaign, “Future You is Dynamite”, showcasing how CXone Mpower can help transform your customer service operations and leadership. This will be launching on YouTube on Monday.

Talkdesk – 1105

Don’t miss this cornerstone event for industry professionals!

Join Talkdesk at booth #1105 to explore the future of CX and cutting-edge CCaaS solutions. Connect with their experts and gain actionable insights to transform your customer experiences.

Vonage – 919

Visit the Vonage Booth (#919) to check out demos and presentations on some of this year’s newest products and solutions, including in-booth sessions on Fraud Protection through Network APIs, Branded Messaging, Empowering the Mobile Workforce, the Convergence of CCaaS + UCaaS + AI for seamless communication and collaboration, and the evolution of the Intelligent Contact Center – and so much more.

Also be sure to check out the Vonage VIP Lounge where attendees can refuel with snacks and beverages, recharge devices in our charging stations or simply take a few minutes to relax or network in the lounge area. And don’t forget to swing by the Popcorn Cart – also sponsored by Vonage.

ZOOM – 411

Visit booth #411 to talk to the team about how Zoom helps consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between.

We look forward to seeing you there!

Author: Rachael Trickey
Reviewed by: Xander Freeman