What’s Really Stopping Your Talent From Blooming?

Danny Wareham, Founder & Director at Firgun, explains the factors that are stopping your talent from blooming.

What’s Stopping Your Talent From Blooming?

Danny Wareham, Founder & Director of Firgun — Danny
Wareham

I’m going to talk to you about spring, because spring for me means flowers, beauty, vibrancy, and colour, and the office is looking a little bit sparse. What I’ve done is I’ve gone out, and I found some budding plants.

They weren’t quite flowering yet, but I saw the potential, so I brought them here, I put them in some water, obviously trimmed them off first, then put them up on the shelf behind me, and I’ve kind of left them alone.

Obviously, they’re a bad batch. The garden centre told me the hydrangeas will be okay, but they’ve just dried out, wilted, and clearly have been mis-sold.

What I’m going to do is I’m going to throw these away, and I’m going to get some more. I’m going to go back to the garden centre. I’m going to complain. I’m going to tell him that he’s obviously sold me some duds, and instead I want some that are already budding.

I’ll pay again, no doubt. I’ll bring them back, I’ll put them in the vase, I’ll trim them, I’ll put them through my process for getting them ready for the office, and I’ll put them back on the shelf.

So I’ve already been, and here they are, nice and budding, and ready to go. They’ll be fine now, won’t they?

Now that’s ridiculous, obviously, but how many of us approach many of the processes in our contact centres in this way?

We’ll go out and we’ll spend money on talent attraction, we’ll spend money on recruitment agencies trying to find us the right people for our roles, and then we’ll bring them into our organizations.

We’ll put them through our processes to onboard them, to train them, and release them into the operation where we just leave them.

Now often we will go back to the recruitment agencies, to the talent team, to the hiring manager, and say we need to change the process of our onboarding to get us better talent in the door.

My argument is sometimes we need to first look at the environment. What is the environment? What is our culture? What are all our processes, policies, and protocols driving within our organization? Is it perhaps them that are stopping your talent blooming?

With thanks to Danny Wareham for contributing to this video.

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