A customer’s only interaction with a company is often through the contact centre, and in most cases, it’s to resolve an issue. While quick resolution is critical, it’s vital for brands to deliver a good experience.
White Paper written by: Serenova
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Author: Robyn Coppell
Published On: 7th Oct 2019 - Last modified: 14th Apr 2020
Read more about - Archived Content, Lifesize
