This white paper provides actionable steps to move the needle on CX improvement, describes how analytics can help you home in, and explains how critical customer emotion is for retention and engagement.
White paper written by: Frost & Sullivan
Sponsored by: ZOOM
Author: Rachael Trickey
Published On: 30th Sep 2019 - Last modified: 2nd Jan 2020
Read more about - Archived Content, ZOOMint
