Sheila McGee-Smith highlights the experiences of four companies as they moved their contact centres to the cloud.
Her research provides real-world insight on driving factors in moving to the cloud, future plans, and lessons learned from businesses who have made the move.
White Paper written by: McGee-Smith Analytics for Serenova
Click here to download your copy of the White Paper.
Author: Rachael Trickey
Published On: 19th Aug 2019 - Last modified: 14th Apr 2020
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