Contact centres of all sizes need key performance indicators (KPIs) and metrics to effectively manage the operating environment.
This white paper provides the top KPIs and metrics and explains how to use them to build an engaged workforce that delivers an outstanding customer experience, cost effectively.
White Paper sponsored by: NICE inContact
Click here to download your copy of the White Paper
Author: Jo Robinson
Published On: 8th Oct 2019 - Last modified: 14th Apr 2020
Read more about - Archived Content, NICE CXone
