With ever-increasing competition and customer demand, the modern contact centre must keep evolving to ensure it offers a positive customer experience. But when it comes to evaluating customer interactions, it can be a lengthy and manual process, meaning you don’t get a true representation of the customer service you offer.
That’s where Auto QA can help.
Auto QA is a sophisticated tool powered by AI that allows contact centres to gain 100% coverage across every phone call, email, live chat, and ticket.
Join us on Wednesday 22 February 2023 at 3pm (GMT) where our CEO, Jaime Scott will present ‘Why Auto QA is the future of Agent Improvement and how to do it right’.
Don’t miss the opportunity to discover why Auto-QA is the key to transforming your Contact Center and providing a truly positive customer experience.
Author: Robyn Coppell
Published On: 31st Jan 2023 - Last modified: 24th Feb 2023
Read more about - Archived Content, EvaluAgent
