8×8 Unveils AI-Driven Platform Enhancements Related Articles The Difference Between a CEM Platform and a CRM Platform 8x8 Introduces Innovative AI-Driven Platform Enhancements 9 Ways to Use AI in Customer Service Our Top Use Cases for AI in Customer Service © innni - Shutterstock - 2320047033 Filed under - Latest News, 8x8 8×8 has announced updates to its 8×8 cloud platform. These updates include extending the 8×8 Intelligent Customer Assistant to support voice interactions and adding new AI capabilities across the platform. The enhancements aim to improve customer and employee experiences and engagement. Recent platform innovations to support customer engagement across the entire business include: 8×8 Intelligent Customer Assistant Support for Voice – The 8×8 Intelligent Customer Assistant now supports voice interactions, allowing for automated and personalized self-service across multiple languages and regions. 8×8 has introduced several AI enhancements to its platform: Improved AI Transcriptions AI Summarization for CRMs External AI Summarization Plug-in Meeting Summarization Proactive Outreach Supervisor Workspace Mobile 8×8 Admin Console UI Available in French-Canadian Silent Mobile Authentication for CPaaS Customers Native WhatsApp Integrations WhatsApp Campaign Scheduler Hunter Middleton, Chief Product Officer at 8×8, said, “The continued pace of innovation at 8×8, including our focus on AI-driven and automated workflows across the platform, ensures that we are providing organizations with the solutions they need to bridge traditional gaps in the customer journey, thereby helping our customers deliver superior customer engagement across their entire organization every step of the way.” This blog post has been re-published by kind permission of 8x8 – View the Original Article For more information about 8x8 - visit the 8x8 Website About 8x8 8x8 is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions, powered by one global cloud communications platform. Find out more about 8x8 Author: Hannah Swankie Published On: 25th Jul 2024 - Last modified: 30th Jul 2024 Read more about - Latest News, 8x8 Recommended Articles The Difference Between a CEM Platform and a CRM Platform 8x8 Introduces Innovative AI-Driven Platform Enhancements 9 Ways to Use AI in Customer Service Our Top Use Cases for AI in Customer Service Related Reports Guide: Contact Center Buyer's Guide Report: 2030 Customer Experience Vision eBook: Embracing eXperience Communications as a Service (XCaaS) Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter