Afterwork with MaxContact – Prepping Your Contact Centre for 2025

Date: Wednesday 20th November 2024 – 6pm to 8:30pm

Location: Ducie Street Warehouse, Ducie St, Manchester, M1 2TP

Hear from contact centre experts, connect with industry peers and unwind with free food and drink at Afterwork with MaxContact.

Afterwork with MaxContact – Prepping Your Contact Centre for 2025

Get ready to unwind and connect with forward-thinking contact centre leaders in a relaxed atmosphere. Whether you’re looking to expand your professional network, improve contact centre performance or simply enjoy an evening socialising with peers, this event is for you.

Rest assured, no sales pitches are allowed at this event. The aim is to equip you with valuable insights to help inform and inspire innovative strategies for your contact centre’s journey towards 2025 (and provide you with delicious food and drink!)

As we approach 2025, staying ahead in the rapidly evolving contact centre industry is crucial. Join MaxContact for an evening of thought-provoking talks and networking where they’ll be exploring the emerging trends and technologies reshaping customer interactions. Discover actionable insights to help streamline your operations, exceed customer expectations, and empower your agents for the challenges of tomorrow.

Mark your calendar and join the team for a future-focused evening at Ducie Street Warehouse, Manchester, UK. Let’s prepare your contact centre for success in 2025 and beyond!

“MaxContact’s Community Afterwork Event was a fantastic opportunity to connect with industry peers and gain valuable insights from expert speakers. The practical takeaways I gained have helped improve our contact rates and reduce abandoned calls. I would recommend attending MaxContact’s events!”

James Walsh, Head of Learning Development, Kandoo Car Credit.

Speakers:

• Katie Stabler, CX Consultant: CX as a differentiator
• Matt Yates, VP Engineering, MaxContact: Contact Centres in 2025: How to Build Next Year’s Success Today
• Claire Wilkinson, Service Director, Vaioni: Embedding Positive Operational Change within the Contact Centre

Get in touch with pip.hough@maxcontact.com if you have a question or would like to speak at future events.

Email pip.hough@maxcontact.com

Author: MaxContact
Reviewed by: Jo Robinson