Akixi Wins Best Analytics Platform Award Related Articles An Introduction to... Contact Centre Analytics Metrics to Consider When Building a Business Case for UC platform The Difference Between a CEM Platform and a CRM Platform The North East Contact Centre Industry Announce 2020 Award Winners © deagreez - Adobe Stock - 282994359 235 Filed under - Contact Centre News, Akixi, Hilary King Akixi has been announced the winner of the Best Analytics Platform in the UC Awards 2020. The awards ceremony, hosted by Rob Scott of UC Today, was held as a virtual event broadcast online. The Akixi team came together on Microsoft Teams to collectively watch the results being announced, and to find out whether we had retained our winner’s crown from the previous year. Rob Scott explains why Akixi’s cloud-based call reporting and analytics solutions won the Best Analytics Platform this year. He says: “2019 was a transformative year for the company. They delivered a new redesign of their user interface and also launched Akixi 3000, a new omnichannel offering for the market, whilst reporting fantastic growth in revenues.” Hilary King Head of Marketing at Akixi, Hilary King, commented: “We are absolutely thrilled to receive this award for the second year running.” “The past 12 months have seen many changes at Akixi – not only with the major product enhancements and new features, but also in terms of team growth and new internal process strategies.” “For us as a team, it is fantastic to know that all our hard work and commitment has been acknowledged by such an esteemed panel of judges from within the industry.” This news story has been re-published by kind permission of Akixi– View the original post Author: Robyn Coppell Published On: 24th Aug 2020 - Last modified: 24th May 2024 Read more about - Contact Centre News, Akixi, Hilary King Recommended Articles An Introduction to... Contact Centre Analytics Metrics to Consider When Building a Business Case for UC platform The Difference Between a CEM Platform and a CRM Platform The North East Contact Centre Industry Announce 2020 Award Winners Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter