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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

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Mastering Call Centre Coaching – Best Practices and Strategies

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10 Essential Contact Centre Metrics and KPIs to Measure in Healthcare

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How Often You Should Review Your Scorecards

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14 Contact Centre Tools to Improve CX

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Decoding AHT Dynamics: Navigating the Synchronous vs. Asynchronous Chat

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Mastering Contact Centre Metrics: A Guide for Success

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Top 14 Cold Calling Scripts for Call Centres

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Lessons in CX From Travel and Hospitality Customer Service Headlines

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From Design to Deployment: Mastering AI Prompt Customization

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Best Contact Centre AI Use Cases

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10 Strategies to Improve Agent Productivity

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3 Options to Integrate Call Recording with Microsoft Teams

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How to Effectively Deal With No Call No Show Instances

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Why All Remote Teams Need to Work Out Loud

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A Workforce Manager’s Guide to Better Back-Office Operations

Avoiding pitfalls in path

3 Call Centre Compliance Pitfalls and How to Avoid Them

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Boost Your BPO Results With the Champion-Challenger Approach

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5 Contact Centre Metrics for Successful Outbound Sales

The Challenges of Outsourcing Your Customer Service Department

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Outsourcing Practices Are Evolving – Find Out What’s Changing

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Behind the Scenes With Risk and Compliance

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How to Use ChatGPT for Faster, More Empathetic Customer Support

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Why Agent Empowerment Is Key to Customer Service Excellence

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Top Call Centre QA Challenges and How AI Can Really Help