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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

Correlating Quality Assurance and NPS to Drive Shareholder Value

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Employee Engagement Surveys and Employee Wellbeing

Customer experience concept

How Does Hyper-Personalization Improve CX?

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Top 8 Call Centre Assessments for Better Hiring

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Attrition in BPO: A Deep Dive Into Employee Turnover

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4 Tips on Using the Right Incentives

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How Technology Is Changing the Financial Services Industry

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The Key to Securing a Lower Agent Attrition Rate

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Bridging the Gap Between Contact Centre Agents and SMEs

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Top Contact Centre Trends for 2024

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What’s a BPO Contact Centre and How Does It Work?

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2021 Holiday Season Is Here. Is Your Contact Centre Ready?

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5 Considerations When Choosing a Tech Stack for Your Contact Centre

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How to Develop a Basic Business Continuity Plan

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3 Tips for Training a Call Centre Remotely

What to Consider When Forecasting for Live Chat

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Customer Service vs. Customer Experience

AI Dangers and Potential Risk Warning concept

What High-Profile AI Blunders Can Teach Us

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The Truth Behind Why Chatbots Are Failing Consumers

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10 Steps to Building a Good Customer Service Culture

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5 Tips for Smarter Workforce Management During the Christmas Season

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How to Navigate RFPs for Workforce Management Software

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Delivering Effective Follow-the-Sun Customer Service

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Will AI Take Away Jobs? Let’s Hope So