Translate

Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

A picture of the word gamification and game icons

Using Gamification in the Workplace to Boost Motivation

Headset on a cloud

What Is a SaaS Call Centre or Cloud Call Centre?

Persons hand and robot hand touching a virtual screen

Translating Manual Scorecards Into AI-Driven Auto Scorecards

Close up of a person using mobile smart phone outdoors

Predictive Dialing and Cell Phones – A Way Forward

Network concept in green with pictures and data

The Home Advantage of Self-Service WebRTC Support

A picture of data, graphs and information

What Is Business Intelligence and Why Does It Matter?

A photo of someone working with spreadsheets

9 Excel Hacks for Spreadsheet-Based Workforce Planning

Stressed Young Businesswoman Sitting At Desk In Office

Why You Shouldn’t Look For Contact Centre Spreadsheet Templates

Employee looking annoyed at laptop

Are You Unwittingly Disrupting Your Online Meetings?

Tip of the iceberg. Underwater iceberg floating in ocean.

CX is Still at the Tip of the Conversational AI Iceberg

A photo of an unhappy person with their arms crossed

How to Lose Customers and Alienate People? Email.

Top Mistakes Businesses Make with AI in the Contact Centre

person holding chatbot concept and graph

Tips & Strategies for Chatbot Optimization

Textured arrows pointing up

6 Human-Centric Ways to Improve Call Centre Agent Productivity

HR, management icon

Reducing Your Contact Centre’s Turnover Rate

Banking concept with happy piggy bank

Banking and WFE: Preparing for the Future

Workforce Management Concept

The Value of Workforce Optimization, Management & Engagement

AI bot responding to person in customer service

9 Ways to Use AI in Customer Service

Person on phone isolated on blue background

Why Are Phone Calls So Essential for Customer Service?

Checked icon, Time and date symbol on three desk calendar covers standing isolated on blue background - scheduling concept

How to Book Staff Coaching Without Impacting the Customer

Microlearning concept illustration

The Top 5 Microlearning Platforms in 2024

Customer Journey Mapping: Empathy Maps

Growth concept with plant

Drive Growth in CX and EX With Conversational AI

Learning concept with person working on laptop and taking notes

10 Agent Engagement Learnings to Take Into 2024