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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

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How the Best Approach Real Time Management

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Elevating Customer Satisfaction With BPO QA Essentials

How to Measure Schedule Efficiency in a Contact Centre

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How Do Citizen-Centric Government Services Boost Accessibility

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15 Statistics That Forecast the Future of the Contact Centre

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7 Examples of Bad Customer Service and How to Fix Them

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How Your IVR Might Be Negatively Impacting the Customer Experience

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7 Simple but Effective Sales Training Games

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11 Ways to Improve Call Centre Quality

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The Benefits and Importance of an IVR

Why Your Call Centre Can’t Hire a Real-Time Manager for £16k

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How to Use Quality Management Analytics in a Cloud Contact Centre

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The Modern Approach to Quality Management

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The Future of Contact Centres: Trends and Predictions

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How (and Why) To Protect Vulnerable Customers

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ChatGPT – The Next Stage for CX AI Adoption?

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Phone Greetings for Your Call Centre

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How AI Will Increase Training Needs for Colleagues

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Are You Prepared to Ride the Waves of New Age CX?

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How to Build a Successful and Sustainable Conversational Experience

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Use Empathy to Improve Customer Satisfaction Scores

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7 Best Practices for Contact Centre Optimization

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5 Must-Have Soft Skills for Call Centre Agents

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Real-Time vs. Post-Call Analytics in Contact Centres