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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

Speech recognition concept

Why Speech Recognition Capabilities Are Vital for Contact Centre Software

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The Importance of Customer Service on Mother’s Day

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The Future of Work Is Distributed and Data Is Its Core

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How Are Contact Centres Navigating the Current Hardware Supply Shortage

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6 Advantages of Using an ACD

Net Promoter, Score From Detractor to Promoter

What Is the Relevance of the Net Promoter Score in 2022?

Hand holding umbrella wood block cover Insurance icons

Insurance Relationships: Rethink and Revitalise

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A Three-Step Process to Evaluate the Right Conversational AI Platform

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How Telcos Can Power Up Personalisation With Biometrics

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Government Agencies Get Creative With Workforce Engagement

Language concept

What Is Natural Language Understanding and Why It’s Important

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Customer Experience vs Customer Service

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How Retirees Returning to the Workforce Benefits Your Contact Centre

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Voice APIs: The Difference Between Good and Great Customer Service

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Innovation in Customer Relations Must Serve Individual Needs

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Call Centres Trends Lie in CX, Digital Adoption and Automation

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Why Digital Self Service Is Essential to the CX Journey

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The Ultimate Work Perk: What Employees Really Want

A piggy bank isolated on red background.

Banking and Workforce Engagement: Preparing for the Future

Voice concept with microphone and sound wave

Elevating Phone Bots With AI-Powered Voice Biometrics

Frustrated person on phone

Can You Repeat That Please…

Call center operator with headphones

How Secure Are Your Outsourcers? Ensuring End-to-End Compliance

Happy person talking on phone

Talking Is Easier – the Traditional Voice Call

CLV Customer Lifetime Value

What is Customer Lifetime Value?