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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

Customer satisfaction concept. thumb up Positive emotion smile face and five star

5 Principles of Good Customer Service

Many light bulbs and one glows

How One Person Can Impact Your Workforce Management Plan

The words on and off on wooden cubes with start icon on yellow background.

3 Composable CX Capabilities Your Contact Center Can Turn On Now

Customer data icons in front of a person on phone

What Is Customer Data Management?

Patient satisfaction concept. Stethoscope and smile face as good assessment.

Turning the Healthcare Frown Upside-Down

Home work or office concept with blocks

What Is Really Driving Where We Work?

Concept of various paths. with person and three arrows

What Is an ACD? Everything You Need to Know

A flexible arch built of rocks with the ocean

Companies Are ‘Flex-Washing’ to Attract Talent

Business colleagues discussing by water cooler

Corporate Culture Is More Than Just Time Spent At The Water Cooler

words CX customer experience on white note

CX is a Top Priority for Call Centres in South Africa

Person with flag celebrates victory on top of a mountain at sunset

5 Proven Coaching Strategies to Improve Culture and Productivity

Solar panels with wind turbines and electricity pylon at sunset.

Will Higher Energy Bills Have An Impact On Where We Work?

Happy face cube being pushed and emphasised

It’s Time to Emphasize Real-Time CX Metrics

Feedback concept. Five white paper stars of approval on a red background.

What Is CSAT? Definition & How to Measure It?

Two people coming out of computer screens shaking hands

How Managers Can Use Video to Strengthen Relationships at Work

Person holding phone but ignoring call

Tackling Call Avoidance in Call Centres

Rocket boosting likes and reputation on social media

How to Boost Your CX Rep

Creative abstract binary code hologram and finger presses on a digital tablet

Toll-Free Number Testing Doesn’t Have To Be a Drag

Cutting Costs concept with scissors and bank note

How Your Government Contact Centre can Adapt to Federal Cost Cutting

Flying view of yellow construction tools

7 Demand Planning Tools and Techniques to Maximise Performance

Graphic of a digital sound in green

Why Tone AI Is the Most Powerful Tool in Customer Experience

Customer Loyalty Banner and Concept.

Increase Customer Loyalty in Tough Economic Times

Speech bubble labels

How to Properly Tag Chat Conversations — And Why It’s Essential

View of an electric substation at night

How Can Utility Companies Manage Surges in Demand?