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Expert Insights

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100 Excellent Customer Service Quotes

The History of the Call Centre – Updated

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32 Call Centre Memes

Top 50 Largest Contact Centres in the UK

The Good Call Centre Awards Guide

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14 Funny Customer Service Stories That Will Make You Chuckle

Staff qualifications: knowing your NVQs from your MBAs

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8 Benchmarks to Improve Your Live Chat Metrics

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What Other Names are Call Centre Agents Known By?

Call Centre Helper Poetry Competition – The Results

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How to Lead Whiteboard Sessions (and Best Practices)

The Top 25 Call Centre Quotes

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The Top 10 Call Centre Websites

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Call Centre Burnout, Depression Symptoms and How to Overcome

Customer Service Interview Questions

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Occupancy in Contact Centres: Definition, Impact and Management

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How to Reduce Repeat Calls Fast?

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What Is Call Abandonment Rate and 10 Proven Ways to Improve It

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What to Include on Your QA Call Monitoring Form

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10 De-Escalation Techniques to Handle an Angry Caller

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Supporting Vulnerable Customers in a Digital World

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Jokes From the Call Centre World

What Is Call Centre Shrinkage and How to Reduce It

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Call Center Quality Assurance Calibration Guidelines