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Call Centre Life

Call Centre Life – looking at work in UK call centres

9 Signs You’ve Been Working in a Call Centre Too Long

How to Survive Your Performance Review

rubber duck in ice

10 Fun Induction Games and Activities

multi coloured chairs

10 Steps to Chairing a Great Meeting

8 Steps to Healthier Agents

neopost

12 Great Ideas from the Neopost Contact Centre

4 Signs That You’re Ready for a New Job

7 Things you can Learn From the Experian Contact Centre

How to Meditate in the Contact Centre

5 Ways to Beat the Sunday-Night Blues

a boy dressed as rocket

25 Things Successful Contact Centres Do

6 Ways to Think More Effectively at Work

How to Eliminate Paper From Your Call Centre

Mistakes to Avoid When Applying for a Job

More management ideas from BBC’s The Call Centre

direct-response

7 Lessons From the Direct Response Contact Centre

3 World Cup Games for Your Contact Centre

Should we motivate contact centre agents with food?

3 Ways to Have Fun in the Contact Centre

people-in-360-degree

360-degree feedback: How to avoid panic

Should agents be allowed to read between calls?

Call-Centre

5 Ideas From the Echo Managed Services Contact Centre

Top 50 Largest Contact Centres in the UK

Call Centre Agent: Example Job Description