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Call Centre Life

Call Centre Life – looking at work in UK call centres

Call centre work – what is it really like?

Even more call centre jokes

Digital Contact Director: Example Job Description

Ten Probing Interview Questions

Best Respected Awards – The Results

12 Quick Ways to Deal With Call Centre Noise

12 Things You Can Learn From the RSVP Contact Centre

Contact Centre Inductions: What You Need to Know to Be Successful

8 Quick Ideas From the Domestic & General Contact Centre

people running

6 Ways to Plan Exercise into Your Agents’ Day

millennials against wall

Group of business people and software developers working as a team

13 Things Every Contact Centre Advisor Needs to Know

Introduction – What is a Call Centre?

Dollar-finance

7 Lessons From The Money Shop’s Contact Centre

Have You Got a Plant on Your Call Centre Desk?

Is Your Contact Centre in Need of a Re-Design?

Contact Centre Poetry Competition 2011 – The Results

A photo of an engaged team member

11 Team Engagement Ideas to Inspire Your Remote Workers

3 World Cup Games for Your Contact Centre

Time for laughter at work

What did you want to be when you grew up?

Happy Birthday Call Centre Helper

Word Menopause, pause sign on a white alarm clock on pink background

Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre

Collage of pets jumping

12 PAWesome Ideas From the ManyPets Contact Centre