Podcasts

The Contact Centre Podcast, produced by Call Centre Helper is a podcast series looking at every area of the Contact Centre, Call Center and Customer Service space.

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The contact centre podcast cover art for Martin Teasdale's discussion on 'How to extract more value from your contact centre quality programme'
Podcast: How to Extract More Value From Your Contact Centre Quality programme
Sarah Morgan Podcast
Podcast – Contact Center Skills: How to Keep Developing Your Team
Jabra Podcast Artwork
Podcast – Improving Customer and Agent Experience in the New Normal
Podcast: How can you create a happy culture of positive people?
Jo Hale
Podcast – Top Contact Centre Problems and How To Solve Them
Gavin Scott
Podcast – How to Get More From Your Call Centre Team
Carolyn Blunt
Podcast – How to Improve Contact Centre Morale
Helen Ginman Podcast
Podcast: Employee Wellbeing: Take Care of Your Team!
John Casey
Podcast – WFM Tricks That Will Get You Through Busy Periods
Annette Franz
Podcast – What Makes a Great Customer Experience?
Doug Casterton
Podcast – Resource Planning Advice to Boost Efficiency and Engagement
Rob Clarke and Lee Jones Podcast Artwork
Podcast – Dealing With Challenging Customers
Morris Pentel
Podcast – Contact Centre Transformation Ideas
Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
Morris Pentel, A customer experience expert, talks on the contact centre podcast on 'is it time to rethink your call centre metrics?'
Podcast: Is It Time to Rethink Your Call Centre Metrics?
Colin Gill Podcast Artwork
Podcast – How to Improve Your Call Centre Reporting
Erica Mancuso
Podcast – Contact Centre Technology: Where Should I Invest?
Leslie O'Flahavan
Podcast – Customer Service Writing: How to Get More from Your Emails and Chats
A photo for the Contact Centre Podcast
Podcast – Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers
Martin Jukes
Podcast – What Will a Good Call Centre Advisor Look Like in Ten Years
Podcast: How Can You Use Customer Emotions to Your Advantage?
The contact centre podcast cover art for Peter Massey's discussion on 'how can we increase customer engagement by doing less?'
Podcast: How can We Increase Customer Engagement by Doing Less
Keith Gait
Podcast – Contact Centre Evolution: Where Are We Heading?
Podcast: Contact Centre AI: What are your options?
 
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