Podcasts

The Contact Centre Podcast, produced by Call Centre Helper is a podcast series looking at every area of the Contact Centre, Call Center and Customer Service space.

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Leslie O'Flahavan
Podcast – Customer Service Writing: How to Get More from Your Emails and Chats
Sarah Morgan Podcast
Podcast – Contact Center Skills: How to Keep Developing Your Team
Jo Hale
Podcast – Top Contact Centre Problems and How To Solve Them
Rob Clarke and Lee Jones Podcast Artwork
Podcast – Dealing With Challenging Customers
John Casey
Podcast – WFM Tricks That Will Get You Through Busy Periods
The contact centre podcast cover art for Peter Massey's discussion on 'how can we increase customer engagement by doing less?'
Podcast: How can We Increase Customer Engagement by Doing Less
A photo for the Contact Centre Podcast
Podcast – Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers
Colin Gill Podcast Artwork
Podcast – How to Improve Your Call Centre Reporting
Jabra Podcast Artwork
Podcast – Improving Customer and Agent Experience in the New Normal
Thomas Laird
Podcast – Contact Centre Excellence: How to Stand Out From the Crowd
Kim Ellis
Podcast – The Essential Customer Service Skills and How to Develop Them
Podcast: Channel Shift: How can we safely move customers from one channel to another?
Helen Ginman Podcast
Podcast: Employee Wellbeing: Take Care of Your Team!
The contact centre podcast cover art for Martin Teasdale's discussion on 'How to extract more value from your contact centre quality programme'
Podcast: How to Extract More Value From Your Contact Centre Quality programme
Jacqui Turner
Podcast – How to Inspire Your Team Leaders to Get More From Their Advisors
Keith Gait
Podcast – Contact Centre Evolution: Where Are We Heading?
Annette Franz
Podcast – What Makes a Great Customer Experience?
Morris Pentel, A customer experience expert, talks on the contact centre podcast on 'is it time to rethink your call centre metrics?'
Podcast: Is It Time to Rethink Your Call Centre Metrics?
Sandra Thompson
Podcast – Emotional Intelligence in the Contact Centre
Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
The contact centre podcast cover art for Sandra Thompson, on 'customer experience, the new thinking for delighting your customers'
Podcast – Customer Experience: The New Thinking for Delighting Your Customers
Podcast: How can you create a happy culture of positive people?
Podcast: How Can You Use Customer Emotions to Your Advantage?
Podcast: How can you boost First Contact Resolution in your contact centre?
 
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