Translate

Call Centre Questions

key in puzzle lock

What Level of Security Questions Need to Be Asked?

Hello, my name is

Do I Have to Give My Full Name to a Customer?

office set up

Seat Utilization Ratio

scattered numbers

How to Calculate Average Call Per Hour Per Agent & Per the Whole Center

How do I apply for a promotion?

switch arrows

Time for a call centre exchange?

charging battery

How Do You Define the Capacity Plan? What is Its Objective and Purpose

Calls From Customers Who Are Driving

guy sitting on books

Erlang Formula for Incoming and Outgoing Calls

Currency symbols moving around the fingertips

Cost Per Channel (call, Mail, Chat, Messaging ,etc.)

battery capacity

Agents Capacity

linked wooden people

How to Calculate Occupancy On Back Office

call recording tapes

Can a Call Recording Made by a Customer be Used Against Me?

listening ear

What is the Guidance on Staff Listening In on Calls?

yellow phone

Number of Times to Call a Client

Quality Assurance Vs Team Supervisor

Quality Assurance Vs Team Supervisor

many live chats

Chat Concurrency

ratio pie

Ratio of Supervisors Or Trainers Per Customer Service Rep.

Stack of phones

Wrap Time Between Calls

What Does a Good Induction Programme Look Like?

capacity planning

Outbound Capacity Planning…

diary on desk

FTE Calculation For Monthly Volume

What Is Working in a Call Centre Really Like?

HC Calculation for A Data Process