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Contact Centre Research

How Do You Share the Call Centre With the Rest of the Company? poll cover

How Call Centres Are Being Shared With the Wider Company

22 Survey Cover How Do You Capture Customer Feedback?

What Are the Most Popular Methods to Gather Customer Feedback?

12% of contact centres utilizing wellbeing technology

Only 12% of Contact Centres Utilizing Wellbeing Technology

Chatbots reputation in the gutter

Chatbots’ Reputation in the Gutter

How-many-calls-do-you-monitor-per-agent-per-month

Most Contact Centres Monitor Less Than Six Calls Per Agent Every Month

‘Do you know how your Agent Attrition Rates compare against the UK Industry Standard for your Sector?’

How Do Your Attrition Rates Compare?

When Placing Outbound Calls, How Important Is It That Your Company Name & Number Show Up on The Call Recipients’ Caller ID?” Featured Image

The Importance of Caller ID

22 Survey Cover What Do Your Customers Value Most?

What Do Customers Want From Contact Centres?

Best Practice for Promoting Agents to Team Leaders Cover

Best Practice for Promoting Agents to Team Leaders

Nucleus Research CRM Technology Value Matrix 2023

Who Leads the CRM Space?

Advisor Experience and Engagement Chapter Cover 2023

How Well Are Contact Centres Managing Advisor Experience & Engagement?

how many screens (monitors) do your agents use? Cover

Two Is the Magic Number

Contact Centre Reports, Surveys and White Papers

Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.

Contact Centre Reports, Surveys and White Papers

Invites to Webinars & Events

Weekly Newsletter

8x8 Supervisor Workspace Datasheet

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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