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Contact Centre Research
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Most Contact Centre Managers Call Their Own Contact Centre Every Month
Are Low Wages the Only Reason for High Attrition Rates?
Many Agents Can Use 4-5 Knowledge Bases When Supporting Customers
Less Than 20% of Contact Centres Calculate Customer Effort
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New Survey Reveals Surprising Insights Into the Contact Centre Industry
Contact Centres Prioritise Quality and Performance Speech Analytics
More Than Half of Contact Centres Are Looking to Deploy Speech Analytics
Over a Quarter of Customer Contacts are Low Quality
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Artificial Intelligence in the Call Centre: Survey Results
Changing Business Perceptions of the Contact Centre
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Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
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The 7 Cs of Effective Communication
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