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Skills
Here is a selection of articles written about the skills the contact centre need and should have
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The Big List of 100+ Power Words to Use in Customer Service
Start Using AER Statements
What Is Customer Rapport? And 15 Ways to Build It
10 Reassurance Statements For Customer Service
6 Effective Questioning Techniques for Customer Service
The Top 10 Acknowledgement Statements for Customer Service
Negative VS Positive Words in Customer Service – With Examples
What to Say to an Angry Customer – With Example Words, Statements, and Phrases for Your Agents to Use
Empathy Statements for Customer Service With Examples
The Top 25 Positive Words and Phrases for Customer Service
27 Positive Statements to Use In Difficult Situations
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers
Spanish Phonetic Alphabet – Free Download
Best Tips, Phrases and Words to Use for Building Rapport
Top 20 Examples of Rapport Building Statements
The Secret to Dealing With Awkward Customers
10 Top-Notch Customer Service Greeting Examples
How to Train Active Listening in the Call Centre – With Four Exercises
How to Handle Angry Customers in a Call Centre
100 Complimentary Words and Phrases to Use in Customer Service with Examples
15 TED Questions for Customer Service – With Examples
The 7 Cs of Effective Communication
How to Use Funnel Questions – With Examples
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!