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Technology

A popular selection of articles looking at the best Call Centre Technology

Technology options for a green-field contact centre

Technology Toolkit – PCI compliant card payment handling

Technology Toolkit – connectivity and the cloud datacentre

Technology Toolkit – Where is my Engineer?

Technology Toolkit – Phone Calls Following Email Queries

Technology Toolkit – Single View of the Customer

Technology Toolkit – Routing Important Calls

How to Take Charge of your IVR Surveys

Technology Toolkit – Voice Biometrics

More bang for your buck – 3 ways to make your IVR more effective

3 quick wins for speech analytics

Technology Toolkit – Noise-Cancelling Headsets

5 ways to make your customer service more proactive

Technology Toolkit – The best time to make an outbound call

speech wave

What to look for when buying… a Speech Analytics Solution

padlock cloud

Keeping the raindrops in: Your guide to security in the cloud

Analytics and Workforce Optimisation

agents in headsets

Call recording and QM in commercial contact centres

collection reports

Call Recording Reports

puzzle pieces together

How to Choose the Right Technology for Your Call Centre

lady on phone

Outbound telemarketing companies

Questions to ask your Call Recording Supplier

Sources of Data for Multi Channel Analytics

Analytics on White Brick Wall.

Speech Analytics – the Basics