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Technology
A popular selection of articles looking at the best Call Centre Technology
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A list of Call Recording Suppliers
Answer Machine Detection
A-Z of call recording features
Business Intelligence
How to justify the cost of a Call Recorder
Have Service-Level Stats Outlived their Sell-by Date?
Top five predictions for call centre technologies in 2010
Where have all the headsets gone?
The Top 10 Call Centre Technology for 2009 – the results
Managing Call-Backs in the Call Centre
How unified communications can improve the contact centre
What to look for when buying – a hosted call centre solution
What’s new in the world of headsets
28 Hot Tips to Improve your IVR
The Benefits of an IP contact centre
What to look for when buying – a contact centre desktop application
The five most flopped customer service technologies
Ten examples of individual caller treatment
Nine things they don’t tell you about speech analytics
What to look for when buying – a performance management tool
Outbound dialling using answer machine detection: banned or not?
Time to get rid of your IVR (or at least fix it)
What to look for when buying – a responsible outbound dialling solution
CRM Solution helps Severn Trent to recover £3 million in unpaid bills
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