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Technology

A popular selection of articles looking at the best Call Centre Technology

future robot agent

What’s Next With… Headsets?

How knowledge management can help improve quality in your call centre

The Hidden Gems of Call Recording

Making the most of those on hold moments

SMS Automated Messaging

Predictive analytics: what can they do for you?

What to look for when buying speech recognition technology

Improve your inbound marketing strategy using customer analytics

What to look for when buying – speech analytics software

Voice recognition: what biometrics can do for your call centre

Business continuity: an introduction

What to do with telecoms malfunctions or the loss of a building

Coping with a ‘flu pandemic: the technological implications

Virtual Working: The Technological Implications

Business continuity: is voice over Internet protocol the answer?

Will Virtual Reality Replace Your Agents?

Technology to boost agent productivity

Setting up an online contact centre: what you need to know

Five reasons to simplify your service desktop

Using knowledge management to best effect

Speech analytics: what the next generation can do for you

What to do when IT systems don’t deliver

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Get it right when signing up with a hosted call centre

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Hot technology for 2008?