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A wide selection of easy to digest video content from Call Centre Helper.

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Injixo burnout video cover
The Truth About Agent Burnout
Video Cover for Jonty Pearce explaining the AHT Glidepath
The AHT Glidepath – Track Agent Onboarding
Forecasting basics video cover
Getting Started With Forecasting
Daily profiles and reporting intervals video cover
Is Overhang Distorting Your Staffing Calculations?
Video cover for how to calculate not ready rate
How to Calculate ‘Not Ready’ Rate
Robot hand with the question what is the difference between chatgpt, llms and generative ai
The Difference Between ChatGPT, LLMs, and Generative AI
An easy step by step guide to creating a schedule video cover
An Easy Step-by-Step Guide to Creating a Schedule
Contact Centre Occupancy and Utilization video cover with Ray Agar
Top Tips to Optimize Occupancy and Utilization
How to Choose Which Calls to Evaluate video cover
How to Choose Which Calls to Evaluate
People icons in front of a keyboard
What Is the Difference Between WFM, WFO and WEM?
How to Improve Forecast Accuracy video cover with Chris Dealy
How to Improve Forecast Accuracy
Flowers coming alive with the words making customer journey mapping come alive
Making Customer Journey Mapping Come Alive
10 Experts Share Their Favourite Advice for... Remote Working
Remote Working – 10 Experts Share Their Favourite Advice
What is a Customer Experience (CX) Chain
What Is a Customer Experience Chain?
Chatbot Algorithms Featured Image
What Algorithms Do Chatbots Use?
Emotional Motivators Target the Feelings that drive customer behaviours
How to Target the Feelings That Drive Customer Behaviours
Why FCR Matters Video Cover
Why FCR Matters and How to Measure It
Colin Mann video cover how to reduce queue time
Tips to Reduce Call Queue Time
3d Chat bubbles with the words what is chatgpt
What Is ChatGPT?
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Call Centre Coaching – 10 Experts Share Their Favourite Advice
Empathy Statements Explained Video Cover
What’s the Difference Between Empathy and Sympathy?
An analytics dashboard with charts, metrics and KPI to analyze performance
Agent Performance Tracking and the Best Metrics
Road sign indicating Hints and Tips
Call Centre Hints and Tips
A person raising hand up on sunset sky at beach
Inspire Agents to Improve Their Performance
 
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