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A wide selection of easy to digest video content from Call Centre Helper.

Video Image: 4 Examples of Customer Service Empathy Statements

Video: 4 Examples of Customer Service Empathy Statements

Video Image: Tips to Reduce Call Queue Time

Video: Tips to Reduce Call Queue Time

Video Image: Methods to Calculate Forecast Accuracy

Video: Methods to Calculate Forecast Accuracy

Video Image: Self-Service and Why Contact Centres Should Offer It

Video: Self-Service and Why Contact Centres Should Offer It

Video Image: What’s the Difference Between Empathy and Sympathy?

Video: What’s the Difference Between Empathy and Sympathy?

Video Image: Tips to Reduce Repeat Contacts

Video: Tips to Reduce Repeat Contacts

Video Image: How to Improve Your QA

Video: How to Improve Your QA

Video Image: Why FCR Matters and How to Measure It

Video: Why FCR Matters and How to Measure It

Video Image: What Are Some Challenges to QA?

Video: What Are Some Challenges to QA?

Video Image: Inspire Agents to Improve Their Performance

Video: Inspire Agents to Improve Their Performance

Video Image: What Is QA and Why Does It Matter?

Video: What Is QA and Why Does It Matter?

Video Image: Agent Performance Tracking and the Best Metrics

Video: Agent Performance Tracking and the Best Metrics

Video Image: Making Customer Journey Mapping Come Alive

Video: Making Customer Journey Mapping Come Alive

Video Image: Using ChatGPT in Customer Service

Video: Using ChatGPT in Customer Service

Video Image: Getting Started With Using Unstructured VoC Data

Video: Getting Started With Using Unstructured VoC Data

Video Image: How ChatGPT Will Change the Agent Role and CX

Video: How ChatGPT Will Change the Agent Role and CX

Video Image: Getting EPIC Customer Service Right

Video: Getting EPIC Customer Service Right

Video Image: The Difference Between ChatGPT, LLMs, and Generative AI

Video: The Difference Between ChatGPT, LLMs, and Generative AI

Video Image: EPIC Customer Service Explained

Video: EPIC Customer Service Explained

Video Image: What Is ChatGPT?

Video: What Is ChatGPT?

Video Image: How Does CI Improve CX?

Video: How Does CI Improve CX?

Video Image: What Are the Differences Between UCaaS and CCaaS?

Video: What Are the Differences Between UCaaS and CCaaS?

Video Image: Should You Remove Average Handling Time (AHT) as an Agent Target

Video: Should You Remove Average Handling Time (AHT) as an Agent Target?

Video Image: Spring Clean Your Wellbeing and Get Outside

Video: Spring Clean Your Wellbeing and Get Outside