Video

A wide selection of easy to digest video content from Call Centre Helper.

Previous
Next
RECENT
POPULAR
Tips to Reduce Repeat Contacts Video Cover
Tips to Reduce Repeat Contacts
Working and creating illustration with hands holding cogs - creating superfans cover
How to Create ‘Super-Fan’ Customers
Measure Customer Emotion Video
3 Ways to Measure Customer Emotion in the Contact Centre
Methods to Calculate Forecast Accuracy video Cover with Chris Dealy at injixo
Methods to Calculate Forecast Accuracy
The Difference Between Interaction Analytics and Conversational Analytics
The Difference Between Interaction Analytics and Conversational Analytics
What are some tips for improving quality assurance (QA)? video cover
How to Improve Your QA
What is the Difference Between WFM and WFO?
What Is the Difference Between WFM and WFO?
NPS - Net Promoter score written in notepad
Improve Your Net Promoter Score (NPS)
What are some Challenges to QA Video Cover
What Are Some Challenges to QA?
What is Self-Service and Why Should Contact Centres Offer It?
Self-Service and Why Contact Centres Should Offer It
Empathy Statement Examples Video Cover Chris Mounce
4 Examples of Customer Service Empathy Statements
Kim Ellis How to Use the Sandwich Technique
How to Use the Sandwich Technique for Customer Service
Metrics displayed on monitor illustration
How British Gas Are Using Metrics in Their Contact Centre
The Erlang C Formula
The Erlang C Formula
What are the Differences Between UCaaS and CCaaS video cover
What Are the Differences Between UCaaS and CCaaS?
What is the Difference Between a Bot and a Chatbot?
What Is the Difference Between a Bot and a ChatBot?
Wellbeing get outside video cover
Spring Clean Your Wellbeing: Get Outside
What's stopping your talent from blooming video cover
What’s Really Stopping Your Talent From Blooming?
10 Experts Share Their Favourite Advice on Employee Engagement
Employee Engagement – 10 Experts Share Their Favourite Advice
White lily and blurred burning candles - video cover for statements for supporting bereaved customers
Agent Statements for Supporting Bereaved Customers
If it's a forecast it's wrong video cover
If It’s a Forecast – It’s Wrong
Who Should Record IVR Messages
Who Should Record IVR Messages?
Shrinkage Russian dolls decreasing in size
Workforce Management (WFM) and Shrinkage
10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
 
Previous
Next