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A wide selection of easy to digest video content from Call Centre Helper.

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Speed Up AHT Cover
How Can You Speed Up Average Handling Time?
‘language of love’ and sharp ‘nasal tone’ video cover
Examples of Tone of Voice in Action
Whole and burnt matches on red background
What Is Call Centre Agent Burnout and What Are the Signs?
What is Conversation Analytics?
What Is Conversation Analytics?
How to get the best of Outbound Dialler Cover
How You Can Get the Best out of Your Outbound Dialler
Why CX Matters Video Cover
Why Customer Experience (CX) Matters
What is the difference between CX and customer service
The Difference Between Customer Experience and Customer Service
Average Handling Time concept with hands holding clock
What Is Average Handling Time and How Do You Measure It?
Five Steps to Map Customer Journeys
Old green vintage telephone and modern mobile phone
The Different Types of Dialler Explained
Customer Experience Concept. Happy Client using Smart Phone
What Is Customer Experience (CX)?
Emotional Motivators Target the Feelings that drive customer behaviours
How to Target the Feelings That Drive Customer Behaviours
Customer Personas written in front of lots of headshots
Using Personas in Customer Journey Mapping
close up of calendar and alarm clock
Creating Flexible Schedules
What is a Customer Experience (CX) Chain
What Is a Customer Experience Chain?
Avoiding the Fairness Trap when creating schedules
Avoiding the Fairness Trap When Creating Schedules
Design for Sentiment
How to Design for Sentiment
Who Should Record IVR Messages
Who Should Record IVR Messages?
What is a CX Code
What Is a Customer Experience Code?
What Sort of Team Player Are You - Tit or Robin
What Sort of Team Player Are You?
People icons in front of a keyboard
What Is the Difference Between WFM, WFO and WEM?
Typical IVR Solutions
Typical IVR Solutions
What is Sentiment Analysis
What Is Sentiment Analysis?
The Erlang C Formula
The Erlang C Formula
 
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