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A wide selection of easy to digest video content from Call Centre Helper.

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Why CX Matters Video Cover
Why Customer Experience (CX) Matters
Maximum Occupancy the Most Common Resource Planning Mistake
Maximum Occupancy – The Most Common Resource Planning Mistake
Guide to partial automation video cover
What Does Contact Centre Partial Automation Really Mean?
What is the difference between CX and customer service
The Difference Between Customer Experience and Customer Service
beware of Watermelon Metrics
Beware of Watermelon Metrics
Darts on target should you remove aht video cover
Should You Remove Average Handling Time (AHT) as an Agent Target?
What Is Customer Analytics?
Getting EPIC Customer Service Right Video Cover
Getting EPIC Customer Service Right
Speed Up AHT Cover
How Can You Speed Up Average Handling Time?
EPIC Customer Service Explained Video Cover
EPIC Customer Service Explained
Whole and burnt matches on red background
What Is Call Centre Agent Burnout and What Are the Signs?
Old green vintage telephone and modern mobile phone
The Different Types of Dialler Explained
What is Quality Assurance and Why it Matters video cover
What Is QA and Why Does It Matter?
How to get the best of Outbound Dialler Cover
How You Can Get the Best out of Your Outbound Dialler
Average Handling Time concept with hands holding clock
What Is Average Handling Time and How Do You Measure It?
Stay Compliant with Outbound Dialling Video Cover
How Can You Stay Compliant With Outbound Dialling?
Customer Personas written in front of lots of headshots
Using Personas in Customer Journey Mapping
Speed up ACW Video Cover
3 Simple Ways to Speed Up After-Call Work
Compass pointing to coaching
A Great Way to Do a Coaching Session
What is a CX Code
What Is a Customer Experience Code?
What is CCaaS What are the Benefits Video cover
What Is CCaaS? What Are the Benefits?
Creating a Customer Service Mantra Video Cover
Creating a Customer Service Mantra
close up of calendar and alarm clock
Creating Flexible Schedules
Avoiding the Fairness Trap when creating schedules
Avoiding the Fairness Trap When Creating Schedules
 
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