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A wide selection of easy to digest video content from Call Centre Helper.

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How Do You keep Staff Engaged
Video: How Do You Keep Staff Engaged?
The Difference Between Interaction Analytics and Conversational Analytics
Video: The Difference Between Interaction Analytics and Conversational Analytics
Speed Up AHT Cover
Video: How Can You Speed Up Average Handling Time?
‘language of love’ and sharp ‘nasal tone’ video cover
Video: Examples of Tone of Voice in Action
Whole and burnt matches on red background
Video: What Is Call Centre Agent Burnout and What Are the Signs?
What is Conversation Analytics?
Video: What Is Conversation Analytics?
How to get the best of Outbound Dialler Cover
Video: How You Can Get the Best out of Your Outbound Dialler
Why CX Matters Video Cover
Video: Why Customer Experience (CX) Matters
What is the difference between CX and customer service
Video: The Difference Between Customer Experience and Customer Service
Average Handling Time concept with hands holding clock
Video: What Is Average Handling Time and How Do You Measure It?
Video: Five Steps to Map Customer Journeys
Old green vintage telephone and modern mobile phone
Video: The Different Types of Dialler Explained
Customer Experience Concept. Happy Client using Smart Phone
Video: What Is Customer Experience (CX)?
Emotional Motivators Target the Feelings that drive customer behaviours
Video: How to Target the Feelings That Drive Customer Behaviours
Customer Personas written in front of lots of headshots
Video: Using Personas in Customer Journey Mapping
close up of calendar and alarm clock
Video: Creating Flexible Schedules
What is a Customer Experience (CX) Chain
Video: What Is a Customer Experience Chain?
Avoiding the Fairness Trap when creating schedules
Video: Avoiding the Fairness Trap When Creating Schedules
Design for Sentiment
Video: How to Design for Sentiment
Who Should Record IVR Messages
Video: Who Should Record IVR Messages?
What is a CX Code
Video: What Is a Customer Experience Code?
What Sort of Team Player Are You - Tit or Robin
Video: What Sort of Team Player Are You?
People icons in front of a keyboard
Video: What Is the Difference Between WFM, WFO and WEM?
Typical IVR Solutions
Video: Typical IVR Solutions
 
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