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A wide selection of easy to digest video content from Call Centre Helper.

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10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
Video: 10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
10 Experts Share Their Favourite Advice for... Remote Working
Video: Remote Working – 10 Experts Share Their Favourite Advice
Road sign indicating Hints and Tips
Video: Call Centre Hints and Tips
Shrinkage Russian dolls decreasing in size
Video: Workforce Management (WFM) and Shrinkage
Metrics displayed on monitor illustration
Video: How British Gas Are Using Metrics in Their Contact Centre
Plate with Rewards and recognition words
Video: Call Centre Reward and Recognition
 
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