Video

A wide selection of easy to digest video content from Call Centre Helper.

Previous
RECENT
POPULAR
5 Tips to Become the Best Call Center Team Leader
Video: 5 Tips to Become the Best Call Centre Team Leader
Getting EPIC Customer Service Right Video Cover
Video: Getting EPIC Customer Service Right
Code illustration with the words how will chatgpt change the agent role and customer experience
Video: How ChatGPT Will Change the Agent Role and CX
A person raising hand up on sunset sky at beach
Video: Inspire Agents to Improve Their Performance
Why FCR Matters Video Cover
Video: Why FCR Matters and How to Measure It
Tips to Reduce Repeat Contacts Video Cover
Video: Tips to Reduce Repeat Contacts
Darts on target should you remove aht video cover
Video: Should You Remove Average Handling Time (AHT) as an Agent Target?
beware of Watermelon Metrics
Video: Beware of Watermelon Metrics
Average Handling Time concept with hands holding clock
Video: What Is Average Handling Time and How Do You Measure It?
Technology Explained What is a Chatbot
Video: What Is a Chatbot?
 
Previous