Automating Your Contact Center: Practical Ways to Make AI Work – Webinar Related Articles Call Center Metrics: Examples, Tips & Best Practices Top Conversational AI Conferences and Events for 2024 / 2025 Why You Need a Work-from-Home Contact Center HP Unveils Industry’s Largest Portfolio of AI PCs 113 Filed under - Archived Content, Scorebuddy Date: 10 April 2024 Location: Virtual Register Now The results are in – call center AI is a winner. 87% of contact center leaders say it has reduced effort for agents and lowered costs through improved efficiency. And customers are on board too – 80% believe bots & AI will improve their experiences. It’s no longer a question of whether you will implement AI or not, it’s about how you’re going to do it. Join Derek Corcoran (CEO & Founder, Scorebuddy) and Nerys Corfield (Contact Center Consultant, Injection Consulting), for an in-depth discussion on the benefits and challenges of AI for contact centers: Leveraging AI to meet growing interaction volumes Future trends and use cases as AI grows more sophisticated The changing role of the agent A look at our new GPT-powered solutions Don’t miss these expert insights into call center AI and automation—book your spot now. Author: Robyn Coppell Published On: 1st Mar 2024 - Last modified: 10th Apr 2024 Read more about - Archived Content, Scorebuddy Recommended Articles Call Center Metrics: Examples, Tips & Best Practices Top Conversational AI Conferences and Events for 2024 / 2025 Why You Need a Work-from-Home Contact Center HP Unveils Industry’s Largest Portfolio of AI PCs Related Reports White Paper: Counting the Cost of CX for Financial Services Contact Centers White Paper: The Next Generation of Retail CX eBook: 9 Practical Ways to Use Generative AI for Contact Centers eBook: Improving Customer Experience and NPS Through Quality Assessment Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter