Date: 10 April 2024
Location: Virtual
The results are in – call center AI is a winner.
87% of contact center leaders say it has reduced effort for agents and lowered costs through improved efficiency. And customers are on board too – 80% believe bots & AI will improve their experiences.
It’s no longer a question of whether you will implement AI or not, it’s about how you’re going to do it.
Join Derek Corcoran (CEO & Founder, Scorebuddy) and Nerys Corfield (Contact Center Consultant, Injection Consulting), for an in-depth discussion on the benefits and challenges of AI for contact centers:
- Leveraging AI to meet growing interaction volumes
- Future trends and use cases as AI grows more sophisticated
- The changing role of the agent
- A look at our new GPT-powered solutions
Don’t miss these expert insights into call center AI and automation—book your spot now.
Author: Robyn Coppell
Published On: 1st Mar 2024 - Last modified: 10th Apr 2024
Read more about - Archived Content, Scorebuddy
