Achieving the Perfect Balance of Occupancy, Utilization, and Productivity – Webinar

Date: 17 July 2024, 5:00AM (Central) / 11:00AM (UK) / 12:00PM (CET)

Location: Virtual

Occupancy, utilization and productivity. Three familiar metrics that every well-run contact center manages carefully.

But what do they actually mean? How you measure and improve them? And how do you make sure that you don’t compromise other KPIs while focusing on these three?

Join this webinar with three contact centre WFM thought leaders to find out how to get these KPIs not too high, not too low but just right. You’ll learn valuable strategies that you can put to work straight away.

In this webinar, you will learn

• Occupancy, utilization and productivity: definition and measurement
• Top tips for constantly improving these vital metrics
• How to balance occupancy, utilization and productivity with other KPIs

Author: Guest Author