Achieving the Perfect Balance of Occupancy, Utilization, and Productivity – Webinar Related Articles How to Calculate Occupancy in the Contact Centre Difference Between Occupancy and Utilization What Is the Difference Between Occupancy and Utilisation? Top Tips to Optimize Occupancy and Utilization 266 Filed under - Call and Contact Centre Events, injixo Date: 17 July 2024, 5:00AM (Central) / 11:00AM (UK) / 12:00PM (CET) Location: Virtual Register Now Occupancy, utilization and productivity. Three familiar metrics that every well-run contact center manages carefully. But what do they actually mean? How you measure and improve them? And how do you make sure that you don’t compromise other KPIs while focusing on these three? Join this webinar with three contact centre WFM thought leaders to find out how to get these KPIs not too high, not too low but just right. You’ll learn valuable strategies that you can put to work straight away. In this webinar, you will learn Occupancy, utilization and productivity: definition and measurement Top tips for constantly improving these vital metrics How to balance occupancy, utilization and productivity with other KPIs Register Now! Author: Guest Author Published On: 5th Jul 2024 Read more about - Call and Contact Centre Events, injixo Recommended Articles How to Calculate Occupancy in the Contact Centre Difference Between Occupancy and Utilization What Is the Difference Between Occupancy and Utilisation? Top Tips to Optimize Occupancy and Utilization Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter