About Call Centre Helper

Here is a quick guide to our online magazine and a little introduction to our team.

What We Do

Call Centre Helper is the go-to place for contact centre, customer service and customer experience professionals around the world – with hundreds of thousands of readers flocking to our site each month.

We are a free, online publication aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively.

In addition to articles that cover every area of the contact centre and customer service industry, we also offer:

• An industry leading webinar programme
• A newsletter that contains all of our latest content
• Free contact centre tools 
• The latest contact centre reports

The Call Centre Helper Team

We’ve been going since 2003 and our readers have been multiplying ever since, to the point where we are by far and away industry’s leading magazine.

Our team has also won an editorial award, beating the likes of the Financial Times to the prize.

Here’s a little more information about our award-winning team.

Meet the Team

Our team consists of four people, who all work hard to provide lots of helpful content to our readers and results for our advertisers. To get in contact with us by telephone, please call +44 (0)1600 714546.

Business Opportunities

Xander can help discuss all your marketing requirements including promoting your content to our audience, (events, webinars, blogs, eBooks etc), as well as our broader marketing packages, which include a range of joint editorial creation.

Please download our media pack for more information.

To get in contact with us about advertising, use the contact details below.

Email: advertising@callcentrehelper.com

Account Management Team

Jo and Rachael look after our customers, making sure they get the most out of their advertising packages.

Jo also manages our email blast programme, which enables companies to target our large subscriber base, along with sponsorship of our annual benchmarking survey.

Rachael manages our webinar program and having been a part of running over 300 webinars there isn’t much she doesn’t know!

Advertorial Enquiries

To find out how you can advertiser with us, follow the link to take a look at our media pack.

For further information about advertising, please contact us via:

Email: advertising@callcentrehelper.com

Editorial 

Megan is the Editor of the magazine pulling together the latest industry insights into articles.

If you would like to get in touch with our editorial team, about writing an article for Call Centre Helper, then please send in an email with your ideas to our newsdesk.

Email: newsdesk@callcentrehelper.com

Please only write to us if you are an experienced contact centre/customer service professional or consultant. We will not publish content from technology companies that do not advertise with us.

Digital Team

Robyn and Hannah pull everything together on the website. This includes new editorial submissions and adverts.

Editorial Enquiries

We publish a range of articles every week, providing helpful insights to everyone in the contact centre and customer service industries.

If you work in a contact centre or are an independent consultant, we would be interested in reviewing your articles for publication.

However, we would ask you to stick to the following editorial guidelines:

• The story should include solutions that are non-obvious
• The story should be based on evidence, real life experience or academic work, not just opinions
• The story should be written from a neutral point of view
• The story shouldn’t be promotional material, or trying to over push a certain angle (we have advertising packages for this type of material)
• The story shouldn’t have been published anywhere else previously
• The story should be between 800-2,000 words long

If you work for a technology vendor, we will publish your press releases, blogs and articles, if you choose to advertise with us.

To submit your articles for review, please send them to: newsdesk@callcentrehelper.com

Director

Well-known within the contact centre industry, Jonty is now Director at Call Centre Helper and oversees the development of editorial and our free contact centre tools.

A Thank You to Our Readers

The growth of our magazine, to the point where we are winning nationwide editorial awards, would not have been possible without the help of you, our wonderful readers.

We’d like to thank you all and we hope that you continue to read our articles and subscribe to our newsletter. We will continue to do our best to provide you with the most interesting and helpful content, to make sure that you do.

Cheers!

Author: Jonty Pearce