CallMiner Related Articles CallMiner Named a Leader by Top Analyst Firm CallMiner Launches the CallMiner App Marketplace CallMiner Advances Conversation Intelligence Platform Top 10 Contact Centre Software and Technology 9,455 Filed under - Call Centre Directory, Contact Centre Software, Interaction and Speech Analytics, Process Automation Software, CallMiner CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels. www.callminer.com Contact Name: Frank Sherlock Tel No:+44 (0)115 906 1225. Contact Email: Frank.Sherlock@callminer.com Profile: CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact centre agents and others responsible for customer engagement are empowered by insight and feedback in real-time, they can dramatically improve the rate of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology implementation awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum. Social Media: Twitter Handle: @CallMiner LinkedIn Company Page: https://www.linkedin.com/company/42084/ Facebook Page: https://www.facebook.com/CallMinerInc/ Address: Strelley Hall, Main Street, Strelley Village, Nottingham, NG8 6PE, United Kingdom Weblink: www.callminer.com/ Author: Jo Robinson Published On: 6th Jun 2010 - Last modified: 17th Jul 2023 Read more about - Call Centre Directory, Contact Centre Software, Interaction and Speech Analytics, Process Automation Software, CallMiner The Latest Articles Featuring CallMiner How to Stop Call Transfers Ruining Your CX Creating a Cohesive Omnichannel Customer Support The Top Differences Between Call Centres and Contact Centres Customer Experience Tools: Boosting Satisfaction & Loyalty The Importance of Brand Experience in Contact Centres CallMiner Launches the CallMiner App Marketplace Related Reports Guide: Five Steps to Mastering Conversation Intelligence White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter