CallMiner Introduces AI-Driven Customer Feedback Solution: CallMiner Outreach

CallMiner has introduced CallMiner Outreach, an AI-powered CX and customer feedback management solution.

Unlike traditional survey tools, CallMiner Outreach triggers targeted outreach based on specific interaction characteristics, combining both solicited and unsolicited feedback for more intelligent surveys.

The tool analyses customer interactions from multiple channels like phone calls, social media, and emails, enabling personalized engagement such as surveys and offers.

It helps CX and contact centre leaders improve key metrics like NPS, CSAT, AHT, and FCR, fostering stronger customer relationships and operational efficiency.

Bruce McMahon, Chief Product Officer at CallMiner, said, “CallMiner Outreach goes beyond simple surveys and traditional feedback methods by leveraging AI-driven insights from customer interactions to improve the quality, relevance, and efficiency of feedback collection and analysis.

With CallMiner Outreach, we’re delivering the native capabilities needed to execute faster, more intelligent feedback campaigns directly within the CallMiner platform. CallMiner Outreach is the future of CX.”

Our Digital Content Director, Xander Freeman, recently spoke with MJ Johnson, AVP of Product at CallMiner, whilst at Enterprise Connect to talk about the new product launch in more detail.

If you’d like more information and to watch a demo of CallMiner Outreach, you can do so here.

For more information about CallMiner - visit the CallMiner Website

About CallMiner

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

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Author: Hannah Swankie
Reviewed by: Jo Robinson