Contexta360 Unveils New Advanced Speech Analytics Features

Contexta360 announces the release of CORE Version 4.0. This update introduces new functionalities and improvements aimed at enhancing customer experience and operational efficiency.

Key Product Features

• Automated Call Summarisation 2.0 – Uses advanced AI and Large Language Models to generate concise summaries of customer-agent conversations, integrated seamlessly into the dashboard. Currently available in English, Dutch, and German, with more languages to follow.
• Improved Speech-to-Text Engine – Boosts transcription accuracy, ensuring precise capture of conversations. This enhancement facilitates better analysis and understanding of customer interactions, providing valuable insights into customer sentiment.
• Conversational Sentiment Analysis 2.0 – Available in English, Dutch, and German, offering more accurate insights into customer emotions and feedback.
• Punctuation 2.0 – Introduces refined punctuation markers like commas, hyphens, and colons, and improves question detection for clearer conversational insights, crucial for effective interaction analysis.
• Filter Channels by Speaker in Conversational Intelligence – Conversations can now be filtered by speaker channels in the Conversational Intelligence menu, enhancing conversation analysis with clearer speaker differentiation for more detailed insights.

David Samuel, Chief Product Officer at Contexta360 said “Our mission is to continuously evolve and enhance our products to meet the growing needs of our customers.

With CORE V4.0, we’ve introduced critical updates that not only boost efficiency but also provide deeper insights and greater accuracy in conversational intelligence.”

Author: Hannah Swankie
Reviewed by: Xander Freeman